All New items are covered with 12 months warranty and our reconditioned items come with 6 months warranty (activated on the day of delivery or collection as recorded on sales invoice) If there is an issue with your machine within the warranty period the item is covered and we will either repair the item or do a like for like exchange.
If the item was delivered within the 20 miles there will be an repair or a exchange. Outside the 20 miles the item will need to be returned for an repair or exchange only. The warranty covers any fault which may have developed. There is an expectation that their will be reasonable wear and tear to the item, but if the use of the item seems to be excessive, or if the item has been purposely miss-used, then an exchange/repair/refund may not be offered, or may incur additional charges. Our engineers will determine this.
Exclusions The warranty does not cover:
Deliberate damage, accidental damage, cosmetic damage, dropping of item during transportation or installation, over loading / misuse, damage, to door seals, mouldy door seals, blocked pumps, items between the drums i.e bra wires coins hair grips etc. If you do experience any of the above, still get in touch as we may be able to help, offer advice over the phone or guide you through rectifying the issue.
Please do not leave an issue, as it is likely that it will only get worse, and may void your warranty